Refund policy
Return & Refund Policy
At Calibar, we want you to be completely satisfied with your purchase. If you’re not satisfied, we’re here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- In its original packaging
- Accompanied by the receipt or proof of purchase
To start a return, please contact us at info@calibar.ca.
Once your return request is approved, we’ll provide you with the return instructions and the return shipping address. Items returned without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or you receive the wrong item, contact us immediately at info@calibar.ca so we can resolve the issue as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Personalized or custom-made products
- Personal care products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Final sale or clearance items (where applicable)
If you’re unsure whether your item is eligible for a return, please contact us before placing your order.
Exchanges
The quickest way to receive a different item is to return the original item. Once your return has been approved and received, you may place a new order for the replacement item.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason, in accordance with applicable consumer protection laws.
Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@calibar.ca
Questions
If you have any questions regarding our Return & Refund Policy, please contact us at:
Email: info@calibar.ca